Frequently Asked Questions
Do you use different cloths for the bathroom?
Do you offer a guarantee?
Do you have insurance?
Will you hold my keys?
How do I pay for my cleaner?
We offer the option to pay by Direct Debit or cash. Direct Debit is the safest way to pay and comes with the direct debit guarantee. You will be invoiced by email directly after your clean and money will leave your account 3-5 day later.
Can I trust the cleaners that come to my house?
My last cleaner never stayed for the right amount of time, will you?
Do I get the same cleaner?
Do you have references?
Am I signed into a contract?
I have pets is that a problem?
What if I need to cancel the clean?
If you need to rearrange we will always do our best to offer an alternative date or can cancel temporarily while building work is going on or you are on holiday. We do have a £15 cancellation fee if you cancel with less than 48 hours notice. Unfortunately, last minute cancellations impact our planning and take spaces that could otherwise have been filled.
During Covid times we have waived all late cancellation fees to ensure there is no penalty for safe practise.
What happens if a cleaner is injured in my home?
Other companies are cheaper, why choose you?
The home cleaning industry is entirely unregulated, we choose to get external trainers in and follow best practise. We choose to give our staff fair contracts, rights, holidays and decent pay. We invest in the best equipment. Unfortunately, not every company does and you may not find out until it goes wrong.
Where does the money go when you pay £12 per hour?
Travel 2 miles 45p per mile each way £1.80 (or one bus ticket)
Products inc vacuum contribution and cost of cleaning cloths etc £1.45
Holiday 12% £1.44
Accountant/insurance/admin costs £250 per year £0.32 (16 hrs per week 48 weeks)
Unexpected expenses from customers not paying bills, free quotes or over running work by 10 mins £2 (an overlooked but massive cost)
Take home £4.99
This is less than minimum wage with no job security, no pension contributions and a physically very hard job. Would you work for this?
Our minimum price of £22 +VAT for weekly clean allows a fair wage to be paid, training to be provided and all the guarantees of a larger company.