Terms of Service
This Terms of service sets out how Helpful Home conducts its business and offers its services to its customers.
Helpful Home may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This currant policy is effective from the 5 of December 2023.
Quote Acceptance
We will provide you with a verbal or written quote for carrying out cleaning services within your property.
Any quote we issue is valid for 30 days from the date of its creation. We reserve the right to cancel or amend quotations at any time. If you wish to accept a quote you must let us know in writing or over the phone.
Cleaning Terms
We must be able to access your property on the day of your scheduled clean. If we cannot access your property we may still charge you full price.
Helpful Home reserve the right to refuse cleaning services.
Payments
We accept payment by cash or bank transfer. We’ll send you confirmation by email once the payment been processed. If your payment fails we’ll contact you to take payment by another means. Failing to provide a new payment method or respond may result in cancellation of your service without further notice.
Satisfaction Guarantee
Your cleans are always guaranteed for 24 hours. If you have any issues, get in touch by emailing louise@helpfulhome.co.uk as soon as you can and we’ll put it right (normally within 30 days.)
Refunds and Complaints
If any aspect of our service does not meet your expectations and you would like to make a complaint, or if you would like to request a refund please email us at louise@helpfulhome.co.uk. We will review your complaint and reply within 7 working days.
Cancelling Your Service
If you need to end your service, just let us know by emailing Gareth@helpfulhome.co.uk and we’ll arrange this for you. Please do not just cancel your Direct Debit mandate or freeze your credit/debit card as your payments can take up to 8 days to reach us. If your payment fails we’ll need to send you a bill to bring your balance up to date before we can close your account. We’ll always confirm via email once we’ve received and processed your request.
