Domestic cleaning services in and around the Sale & Altrincham area since 2010
Helpful Home first opened for business in march 2010 and has been cleaning homes in the Sale & Altrincham area ever since!
We are proud to be able to say that 7 years on, 70% of our new business comes via recommendations from existing clients.
We wanted to start a company that could combine a great quality clean with excellent customer service.
We also wanted to look after our staff and provide stable family friendly working hours which keep family values at our heart. When our staff are happy, our customers get better service and this is the ethos that runs through the entire company.
Helpful Home is owned and managed by husband and wife team Louise and Gareth. Both come from large corporate backgrounds with Gareth completing a masters in electronic engineering before working in quality and production management while Louise has a degree in economics followed by sales and HR experience. Like any husband and wife team we can work exceptionally well or want to throttle each other, particularly because we have such different skills.
Any member of staff will confirm that we expect them to become an expert in their field and the first month with us is really tough. They are expected to pass practical tests on all aspects of cleaning and customer service. They also have to complete a theory test to ensure they understand every aspect of their job from why we have colour coded cloths and the top 5 places to use a toothbrush through to what happens when a fire alarm goes off or a cleaning product is spilled.
After their initial induction staff continue their training firstly with an NVQ level 2 in cleaning and housekeeping followed by NVQ level 3 in team leadership to ensure they work effectively as a team.