Helpful Home provide domestic cleaning services in and around the Sale & Altrincham area since 2010.
What do we do?
We are a team of experienced Domestic cleaners and our mission is to clean and care for your house so well you never have to think about home cleaning again.
We will complete every aspect of your house cleaning from vacuuming and window cleaning through to changing beds. We can clean weekly, fortnightly or monthly for you and because we provide a full range of domestic cleaning services we can offer end of tenancy or spring cleans. Learn more about our cleaning services.
Our quotes are entirely customised to your needs and we put together a plan that works for you and how you live in your home. If you have a busy family and know how bad it can get, then weekly may be best for you while couples that are often out of the house at work may only need a fortnightly clean. Some people never want to see any dust while others can ignore it for a couple of days if they know the cleaners are coming.
Louise started cleaning in 2009 cleaning homes around Sale. The company has evolved significantly since then and now has multiple teams cleaning over 150 houses a week. In the last eight years we have come across nearly every cleaning situation imaginable and have completed extensive training, research and product testing to offer the best solutions. If you would like a customised quote, Louise will visit and give several different options so that you can decide which will work best for you.
Why choose Helpful Home…
The no.1 reason for getting a new cleaner is that the last one became unreliable or just stopped turning up. We speak to so many people that will sing the praises of their last cleaner but are coming to us because they have no idea when they are next going to be cleaned.
With Helpful Home you will have your regular clean arranged and confirmed by email then on the day of the clean a text will come through at 8am confirming the time. If you need to change it just phone the office and we will do what we can to adjust.
We still get sickness and holidays which will always disrupt our planning but when this happened all directors and office staff are trained to deliver cleaning so would step in and ensure the day ran to schedule so your clean was not affected.
It doesn’t matter how clean your house is if it gets broken into so we know the number one aspect that should be considered when choosing a cleaner is security. If you speak to the directors you will find them a little obsessed with this subject and we have covered every eventuality so you don’t have to.
We have an extensive keyholder agreement that will always be supplied in the contract. Your keys are given to your cleaners during the 9am morning meeting at our office in a zipped-up wallet and returned by 3pm the same afternoon. They are kept locked in a secure location with only the directors and office manager having access.
We strongly recommend giving the cleaners their own alarm code so that you know that it was us that entered and once again this is kept separately to your keys on an encrypted file.
We extensively check our cleaners and put systems in place to eradicate any risk but most importantly should anything go wrong it is Helpful Home that is responsible. At quote stage, we will once again bring the question to your attention that if anything is completely irreplaceable we suggest putting it away while cleaners are just in case of damage.
Our aim is to deliver customer satisfaction through high quality cleans and understanding your home. We work hard to ensure all our staff clean to the best of their ability and deliver attention to details and cost-efficient cleaning for the customer.
Any member of staff will verify that we expect them become an expert in their field and their first month with us is tough. They are expected to pass practical tests on all aspects of cleaning and customer service. They also have to complete a 40 question theory test to ensure they understand every aspect of their job from cross contamination to basic first aid and fire safety.
The benefit of us investing in our staff is they receive the training required for excellent quality cleaning but also a happy motivated workforce that genuinely want to do their best in your home.
We operate a cleaning quality control programme to identify areas of improvement that only are found with detailed data analysis. With this in mind we also actively encourage feedback from our customers however small in order to continuously improve.